Shop Policies

Cancellation Policy

Cancellations cannot be made once an order is placed. We prioritise shipping all packages within 14 days. However, if an order has not been shipped within this timeframe, customers have the option to contact to request a cancellation.

Returns Policy

We want you to be able to buy with confidence from us. So if you buy something from us and you're not totally happy with it, as long as it's returned to us unused/unopened and in a re-sellable condition with all tags/wrapping intact, we will be happy to refund you (minus original delivery costs). Just ensure you return the items to us within 30 days of placing your order. 

We will gladly exchange an item for an online store credit only. Before sending the item back, please fill out the return form. Email us to receive your form. Email us your filled in Returned Form within 7 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. Samantha Sese must receive the returned item within 14 days of return authorisation.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. 


Sale items

Please note that sale items are non-refundable unless the items are damaged/defective. We are happy to exchange sale items for another item, or a credit note/voucher will be issued up to the value of the item. 

Privacy policy


The only information about you collected and stored by this website is that which you supply. No 'cookies' are permanently stored on your computer.

The types of personal information you may supply include your name, current address, telephone number and email address.

We take reasonable steps to ensure that your personal information is stored securely. All data is stored securely and password-protected and accessible only by authorised persons working for Transmissions sent to our websites are monitored by systems administration, but unfortunately no data transmission over the Internet can be guaranteed 100% secure.

This data will not be made available to third parties.

The data you provide may be used by to send email or printed materials to you, and you will in every case be given the opportunity to opt out if you do not wish to receive such material.

You may also notify us at any time that you do not wish to receive email or posted material by email request. If you wish to access or modify personal information which you have provided via our website, please send an email to the address listed at the foot of this page. You may be required to put your request in writing for security reasons.

In the interests of good personal computer security, we urge you to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place. You as an individual are responsible for the security of and access to your own computer. Whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) this information can be collected and used by others. If you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Terms of Service

Terms of use

These terms describe the terms and conditions that govern your use of the website services.

Transaction Security

We use Stripe to process your payments securely. To read about Stripe and it’s security levels, you can visit

Postage & Handling Costs

All orders are weighted and priced according to the standard first class rate within Australia.

Australian Goods and Services Tax (GST)

Australian orders GST 10% is included in all of our advertised prices. There is no additional charge at checkout or on your invoice.

International Destinations

Currently, we do not ship internationally.

Delivery Time

We aim to ship your order within 2 - 3 business days - except where an ordered item is out of stock, your order may be delayed for several days until we have all items to send at once (in which case, we will advise you of any delay). Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us via email, so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will always try to help.

To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9 am - 5 pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up.

Delivery Service

It is very important that you supply us with the correct address and postcode. Samantha Sese, unfortunately, cannot be held responsible for lost items due to incorrect delivery addresses being supplied. What you enter at checkout is what goes on the label, so please be careful.

Should an order delivery be incorrect or damaged, please contact us immediately. Should an order be lost in transit, we may not send replacement items immediately.  We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. We will not be held liable for any loss or damage resulting from late delivery.

You are welcome to pick up your ordered goods from our Warehouse. Simply, select the tab when ordering your products “pick up at warehouse” and choose the requested time to pick up your goods.

Safety Policy

We will not be held liable for, and you will agree to indemnify us against damage or injury caused by any product sold through us or our distributors, or for the information or communications given through this site or that of any links that are given throughout our site. 

The purchaser of our goods takes full responsibility for the proper use, storage and maintenance of these goods.